1. Introduction

Ocean Front Beach Resort values the privacy of every guest who visits our property or website. This Privacy Policy explains what personal information we collect when you make a reservation or otherwise interact with us, why we collect it, and how we keep it safe. We want to be clear from the start: the information you share with us is never used with any malicious intent. It is collected solely to verify the identity of the guest who made a booking, coordinate your stay, and provide you with a smooth, secure resort experience.

2. Information We Collect

When you book a reservation with us, we may collect the following details:

• Identification details such as your full name and a valid government-issued ID presented upon check-in.
• Contact information such as your phone number and email address.
• Reservation details such as check-in and check-out dates, number of guests, room or cottage selection, and special requests.
• Payment information such as proof of payment or reference numbers for down payments and balances (we do not store full card details on our servers).
• Communication records from messages sent to us through our website, phone, or Facebook page for inquiries and booking coordination.

3. How We Use Your Information

The personal information we collect is used strictly for legitimate resort operations, including to:

• Verify the identity of the guest who booked a reservation and confirm that the person checking in matches the booking.
• Process, confirm, and manage your reservation, including rescheduling in accordance with our booking policy.
• Communicate with you regarding your booking, payment confirmation, or any changes to your stay.
• Coordinate resort services you've requested, such as airport transfers or cottage and tent arrangements for pets.
• Maintain accurate guest records for accountability, security, and compliance with local regulations.
• Improve our services and respond to guest feedback or concerns.

We do not use your personal information for any purpose beyond what is necessary to serve you as a guest.

4. Sharing of Information

We do not sell, rent, or trade your personal information to third parties. Your information may only be shared in the following limited circumstances:

• With staff directly involved in preparing for and managing your stay (e.g., front desk, housekeeping, or transfer coordination).
• With local authorities or government agencies when required by Philippine law or in response to a valid legal request.
• With trusted third-party service providers (such as payment processors) solely to facilitate your booking, and only to the extent necessary.

5. Data Security

We implement reasonable administrative and technical safeguards to protect your personal information from unauthorized access, alteration, disclosure, or misuse. Access to guest records is limited to authorized personnel who need it to carry out their duties. While we take your privacy seriously, please note that no method of storage or transmission over the internet is 100% secure.

6. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this policy, such as completing your reservation, maintaining guest records for accountability, and complying with legal or accounting requirements. Once this purpose has been served, your information is securely disposed of or anonymized.

7. Your Rights

As a guest, you have the right to:

• Request access to the personal information we hold about you.
• Request correction of any inaccurate or outdated information.
• Request deletion of your information, subject to our legal and record-keeping obligations.
• Ask us questions about how your information is being used.

8. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for legal and operational reasons. Any updates will be posted on this page with a revised "Last updated" date. We encourage guests to review this policy periodically.